TERMS AND CONDITIONS

Last Revision: May 29, 2026

Welcome to our platform's Terms and Conditions. These provisions dictate the mutual relationship between you (the Customer) and the Service Provider concerning the acquisition of Virtual Goods and the provision of associated Services detailed below. By accessing and utilizing this Website, you consent to be bound by these Terms and Conditions, alongside any supplementary agreements.

1. Key Definitions

The following definitions apply to these Terms and Conditions and all related documents:

Website: The official domain of the Service Provider at https://www.ghostsskin.com/.
Virtual Goods: Licensee rights to virtual items hosted on the Steam platform and retailed by the Service Provider via the Website.
Valve: Valve Corporation or its authorized representatives, with more details at https://www.valvesoftware.com/en/.
System: The proprietary or partnered software infrastructure utilized to deliver our Services.
Steam: The digital distribution and gaming platform created by Valve. Further details are available at https://store.steampowered.com/.
Services: The specific services offered by the Service Provider as outlined in this document.
Restricted Countries: Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions), Venezuela, Yemen and Zimbabwe.
Customer Support: The assistance team accessible via the Website's "Contact Us" feature, within the System, by email at general@ghostsskin.com, or through other approved communication channels.
Customer: A natural person utilizing the Website who has completed or attempted a purchase of Virtual Goods from us.
Confidential Information: Any data designated as "Confidential" or "Proprietary," or information that should logically be treated as such based on its nature or disclosure context. This explicitly includes business strategies, customer lists, transaction data, technical specifications, and methods.
Agreement: The comprehensive contract between the Customer and the Service Provider, encompassing these Terms and Conditions and all published operational rules or policies on the Website.

2. Service Description

2.1 Overview & Order Fulfillment: Our Website serves as a marketplace to acquire Virtual Goods tied to third-party platforms and games, including those from Valve Corporation. We consider our Services fully delivered and finalized the instant the procured Virtual Goods are successfully transferred to your specified account.

2.2 Fraud Prevention & Order Refusal: To preserve a secure platform, we retain the unilateral right to decline, pause, or void any order. This is particularly applicable if unauthorized transactions, fraudulent behaviors, or compliance issues are suspected.

2.3 Intellectual Property & Third-Party Data: The Website displays integrated Steam data (e.g., titles, images, item descriptions) for games like CS2, TF2, Rust, and Dota 2 to enable our Services. By engaging with our Service, you agree that:

Ownership Rights: Valve and the respective rightful owners retain exclusive property rights over all Steam data, intellectual property, and Virtual Goods.
Disclaimer of Accuracy: Platform data is presented on an "as is" and "as available" basis. We do not warrant that the Steam data on our Website is totally error-free, current, or perfectly accurate. Customers rely on this data at their own risk.
Lack of Official Affiliation: ghostsskin.com functions as an independent entity and is not endorsed by, sponsored by, authorized by, or affiliated with Valve Corporation. All displayed trademarks remain the property of their legitimate owners.

3. Service Limitations

3.1 Age Restrictions: Utilization of our Services by anyone under the age of eighteen (18) is expressly forbidden. Account registration serves as your warranty and representation that you satisfy this age condition. Minors are not knowingly allowed on the platform. If you suspect or discover underage usage, please notify Customer Support immediately.

3.2 Geographic Restrictions: Residents and citizens of Restricted Countries are prohibited from using the Services or Website. This list of Restricted Countries may evolve based on sanctions, watchlists, and directives from the UN, EU, FATF, and other international regulators.

4. Order limits and Customer responsibilities

We reserve the discretion to reject orders and to cap or cancel the quantity of Virtual Goods acquired per transaction or per account. These limits may be enforced across orders sharing the same billing address, payment card, or Customer account. We may try to inform you of cancellations or modifications via your provided billing or email contact details. Furthermore, purchasing Virtual Goods to act as a distributor or reseller (of either the items or account access) is strictly banned.

Customer Obligations & Verification:

You are solely accountable for supplying current and truthful information for all registrations and transactions.
You must swiftly update credit card details and email addresses to avoid missed communications or failed payments.
We accept no liability for complications stemming from incorrect or outdated user information.
The Service Provider may mandate verification of your identity by requesting alternative contact details, payment documentation, or official ID scans.
Customers must submit requested documentation within three (3) business days. Failure to comply may lead to registration rejection or purchase cancellation accompanied by a refund.
We maintain the right to execute compliance, security, and fraud checks to uphold platform security and legal adherence. We may delay, void, or suspend orders and request additional data if policy violations or unauthorized payment uses are suspected.

5. Delivery and processing

To initiate a purchase, Customers must register an account and place an order on the Website. Processing begins the moment payment is verified, though delivery remains dependent on the inventory availability of your chosen items. Typically, delivery happens instantaneously; however, we reserve a window of up to seven (7 business days to complete fulfillment during exceptional circumstances. Fulfillment is officially complete when the Virtual Goods successfully arrive in the Customer's designated Steam account.

6. Payment terms

6.1 Currency & Conversion: The Great British Pound (GBP) serves as our base currency. Alternative currencies might appear at checkout based on your selected payment method and geographic location. Payments processed in non-base currencies might be subject to automatic conversion at the prevailing exchange rate by our third-party processors. Your card issuer or bank may levy separate international transaction or currency conversion fees.

6.2 Billing & Processing:

Virtual Goods will not be transferred until full payment is secured.
Accepted payment methods include debit cards, credit cards, and other options listed on the Website.
Funds are debited immediately upon order placement and confirmation.
The Customer is entirely responsible for any additional commissions or transaction fees imposed by their bank or chosen payment method.
We do not store your financial data within our System; all card transactions are securely managed by compliant, reputable third-party processors.
It is the Customer's sole duty to keep billing and account information accurate and complete. Payment credentials and email addresses must be promptly updated. We hold no liability for delivery delays or failed transactions caused by faulty information.

7. Limitation of Liability

7.1 To the maximum extent permitted by applicable law, the Service Provider (and its suppliers, employees, directors, and affiliates) holds no liability for damages arising from your usage of the Website's content. This waiver covers damages from operational delays, data deletion, viruses, bugs, service interruptions, or technical errors. We are also not liable for failures resulting from events beyond our reasonable control, such as unauthorized system access, government interventions, strikes, wars, telecommunication outages, or natural disasters.

7.2 Customers expressly forfeit any right to pursue exemplary, punitive, consequential, incidental, special, or indirect damages. This encompasses damages linked to third-party unlawful or offensive actions, service unavailability, information corruption, loss of goodwill, and lost profits. Your exclusive and sole remedy for any dissatisfaction is to cease using the Website.

7.3 We explicitly disclaim responsibility for any claims regarding Customer content, personal information breaches, property damage, or personal injury. Under no circumstances will our aggregate liability (including licensors, agents, directors, and affiliates) exceed the total sum the Customer has paid to the Service Provider. This cap applies universally across all legal theories (including strict liability, negligence, tort, or contract) and remains valid even if we were informed of potential damages.

8. Customer Obligations

Customers agree to defend, indemnify, and hold the Service Provider and its personnel harmless against any third-party demands, damages, liabilities, or claims stemming from a breach of these Terms, third-party rights, or applicable legislation. Should litigation arise to enforce this Agreement, a prevailing Service Provider is entitled to recover all attorney fees, expenses, and reasonable legal costs.

Strict adherence to these Terms is mandatory. Customers are strictly forbidden from:

Infringing upon intellectual property or engaging in harmful, discriminatory, or unlawful acts.
Providing fraudulent data, spreading malicious code or software, or executing unauthorized scraping, spamming, or data collection.
Using the platform for immoral or obscene purposes.

We maintain the absolute right to revoke Website access and terminate Services if these restrictions are violated.

9. Amendments, Information Accuracy and Other Policies

9.1 Amendments: The Service Provider can replace, modify, or update any section of these Terms and Conditions at will. We also retain the right to discontinue, suspend, or modify any part of the Services or Website without notice. Revised Terms will be published on the Website. Customers are responsible for periodically checking for updates. By continuing to access the Services after changes are posted, you demonstrate binding acceptance of the modifications.

9.2 Accuracy: Content regarding Virtual Goods, promotions, pricing, and descriptions on the Website may occasionally feature omissions, inaccuracies, or typographical errors. We reserve the right to correct these issues, cancel orders, or update information at any given time without prior warning, even after order submission.

9.3 Personal Data: We process the personal data you submit, alongside data gathered from third parties, to ensure legal compliance, improve our Services, and execute the sale of Virtual Goods. Data may also be processed for legitimate business pursuits and other reasons explicitly stated in our Privacy Policy.

9.4 Refund Policy: Order cancellations and refunds are dictated by a separate Refund Policy hosted on the Website. Please consult that document to understand the eligibility requirements, procedures, and conditions.

10. Confidentiality terms

10.1 Both parties commit to using the other's confidential information exclusively for the purposes sanctioned by these Terms. This information must be held in strict confidence and cannot be distributed, shared, or disclosed to third parties without prior written approval. Custom pricing, specific deliverables, dates, and other non-public commercial terms fall under this confidentiality umbrella. No public statements or press releases referencing these terms may be made without mutual consultation.

10.2 Exceptions to this clause include, but are not limited to:

Disclosures to legal counsel bound by equivalent confidentiality obligations.
Mandatory legal disclosures (provided the other party receives sufficient notice to seek a protective order).
Disclosures related to securities filings or initial public offerings, where confidential treatment is sought.
Disclosures to advisors, financing sources, banks, and accountants bound by equivalent confidentiality obligations.
Disclosures tied to acquisitions or mergers, assuming the recipient is informed of their strict confidentiality obligations and appropriate confidential treatment is requested.

11. Dispute Resolution and Governing Law

The laws of England and Wales govern these Terms and Conditions. Any disputes arising from these Terms will be handled as follows:

Good Faith Negotiations: Concerns must first be directed to Customer Support via email, with a response expected within three (3) business days. If unresolved, the Customer must send a formal written complaint with evidentiary documents, a factual dispute description, and contact details to the registered office.
Mediation: If internal review fails to resolve the issue, the dispute will advance to mediation, with both parties equally splitting the associated costs.
Exclusive Jurisdiction: If mediation fails to yield a resolution, the courts of England and Wales shall maintain exclusive jurisdiction to settle any dispute or claim (including non-contractual claims) arising out of or in connection with these Terms, their subject matter, or formation.
Equitable Relief: Despite the above steps, either party may pursue immediate equitable or injunctive relief in a competent court to halt irreparable harm or protect intellectual property.

12. Contact us

For disputes, complaints, or general inquiries, Customers must first initiate contact with Customer Support at general@ghostsskin.com. We commit to reviewing the matter and responding within three (3) business days. If initial communication proves insufficient, Customers may file a formal written complaint complete with relevant evidence for official evaluation.